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What is the Keeps Refund & Return Policy?

Written by Demetri KaragasLast Updated 2/6/2023

Refunds & Returns

All purchases of Keeps treatments are final because treatments dispensed for you cannot be used for another patient. Our pharmacy prohibits the return of prescription medications, and all other treatments, due to consumer safety regulations. This means that we are unable to accept returns of treatment for refunds, even if it is unused.

Exchanges (if applicable)

With that said, we want you to receive high-quality products that are ready to use. That means we will replace items if they are defective or damaged. If you need to exchange it for the same item, call or text us at 833-745-3377 from 10am ET to 6pm ET, chat us by clicking on "Support" in the bottom right corner of the website, or email us at, and we'll coordinate with you how to exchange your order.

Our customer support hours are:

  • Text and Email: Monday - Sunday, 10am-6pm EST
  • Chat: Monday - Friday, 10am-6pm EST
  • Phone Support: Monday - Friday, 8am-8pm EST

**Our Refund and Return Policy is part of our Terms of Service agreement.

What is the Keeps Refund & Return Policy?

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Still have questions?

Our customer support hours are:

Monday - Sunday
Text and email
10am-6pm EST

Monday - Friday
Phone support
8am-8pm EST

10am-6pm EST

Please text or call us at (833) 745-3377, chat us, or email us at

Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a