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Orders & Shipping


What is the Keeps Refund & Return Policy?

All purchases of Keeps treatments are final because treatments dispensed for you cannot be used for another patient... Read more

What do I do if my Keeps order is missing or damaged?

Our replacement policy requires 10 business days to have passed between the date your treatment was shipped before we can send you a replacement... Read more

Can I update the address on an order that has already shipped?

No, we can’t update your address for an order that has already been processed and shipped... Read more

How often will I receive Keeps hair loss treatment shipments?

You’ll receive your first shipment 5-7 business days after you order... Read more

Can I order different quantities of the hair loss medications?

All of our products come in a 3-month supply of treatment. If you'd like to receive more treatment at once (and save some money), you can upgrade to a 6- or 12-month supply... Read more

Where will my prescription be filled if I order from Keeps?

Your Keeps order will be filled and shipped from one of two pharmacies... Read more

I have my own prescription. Can I still order from Keeps?

If you live in a state where Keeps offers telemedicine, you'll need to submit a quick medical consultation... Read more

When will I receive my first order of treatment?

From start to finish, you should have your first order of treatment on your doorstep in under two weeks... Read more

How much does shipping cost?

Shipping for Keeps products costs $5 per shipment... Read more

Where is my order?

You’ll receive an email confirmation with tracking information as soon as your product ships... Read more

How long does it take for Keeps orders to arrive?

Your shipment will typically ship within 1-2 business days after you order and will arrive 5-7 business days after that... Read more

My shipment never arrived. What do I do?

We're sorry to hear your Keeps treatment hasn't arrived... Read more

Do you ship outside the United States?

Unfortunately, we do not ship internationally.... Read more

Why has my order been returned to sender?

This may be because your address isn't current with us. Please check the address on your Keeps account to confirm that it is accurate and update it if applicable.... Read more
Orders & Shipping

Still have questions?

Our customer support hours are:

Monday - Sunday
Text and email
10am-6pm EST

Monday - Friday
Phone support
8am-8pm EST

10am-6pm EST

Please text or call us at (833) 745-3377, chat us, or email us at

Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a