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Hair Loss 101
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Unfortunately, we do not ship internationally.... Read more This may be because your address isn't current with us. Please check the address on your Keeps account to confirm that it is accurate and update it if applicable.... Read more From start to finish, you should have your first order of treatment on your doorstep in under two weeks... Read more You’ll receive an email confirmation with tracking information as soon as your product ships... Read more All purchases of Keeps treatments are final because treatments dispensed for you cannot be used for another patient... Read more All of our products come in a 3-month supply of treatment. If you'd like to receive more treatment at once (and save some money), you can upgrade to a 6- or 12-month supply... Read more No, we can’t update your address for an order that has already been processed and shipped... Read more We're sorry to hear your Keeps treatment hasn't arrived... Read more Our replacement policy requires 10 business days to have passed between the date your treatment was shipped before we can send you a replacement... Read more Your Keeps order will be filled and shipped from one of two pharmacies... Read more You’ll receive your first shipment 5-7 business days after you order... Read more If you live in a state where Keeps offers telemedicine, you'll need to submit a quick medical consultation... Read more Shipping for Keeps products costs $5 per shipment... Read more Your shipment will typically ship within 1-2 business days after you order and will arrive 5-7 business days after that... Read more
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Our customer support hours are:
Monday - Sunday
Text and email
Monday - Friday
Please text or call us at (833) 745-3377, chat us, or email us at firstname.lastname@example.org.
Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a email@example.com.
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