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My Account & Subscriptions

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My prescription is expiring. How do I get a new one?

If you live in a state where Keeps offers telemedicine, you can get a new prescription directly from your Keeps medical provide... Read more

How do I add or remove a treatment from my subscription?

You can adjust your treatment plan by logging in to your Keeps account and selecting Change Your Plan... Read more

Can I track my progress?

Yes, and we recommend it: Tracking your progress is a great way to see how your treatment is working over time... Read more

How do I cancel my Keeps subscription?

We're sorry to hear you want to cancel your Keeps subscription, but we understand it might not be the fit for every guy. We try to make this as easy as possible for you and offer different ways to cancel... Read more

Where can I find my order history and refill date?

You can view your subscription information and scheduled refills by logging in to your account... Read more

When will I be charged for my Keeps orders?

You'll be charged at the time of your first order of Keeps treatment, and then every time we process one of your refills... Read more

Is my information secure with Keeps?

Yes! Keeps uses industry-standard security to keep your private information safe and secure... Read more

I’m locked out of my account. How can I reset my password?

You can securely reset your password by visiting our Forgot Password page... Read more

How can I update my account information?

You can easily edit your account information by logging in to your Keeps account... Read more

How can I change my shipping address?

You can update your address for future shipments by logging in to your Keeps account... Read more

How can I change my payment information?

While we can’t update payment information for an order that has already been processed and shipped, you can update your information for future shipments by logging in to your Keeps account... Read more

Are the pictures I submit in my consultation private?

Yes! Keeps uses industry-standard security to keep your private information safe and secure... Read more
My Account & Subscriptions
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Still have questions?

Our customer support hours are:

Monday - Sunday
Text and email
Monday - Sunday 10am-6pm EST

Monday - Friday
Phone support and chat
Monday - Friday 10am-6pm EST

Please text or call us at (833) 745-3377, chat us, or email us at help@keeps.com.

Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a help@keeps.com.