Internet Explorer is not supported. Please use a modern browser like Chrome, Firefox, or Edge to access this app.
Hair Loss 101
Have a question?
Check out our FAQs
Finasteride and Minoxidil are the only products approved by the FDA to treat hair loss.... Read more Yes, they offer the same efficacy... Read more The treatments we sell are considered cosmetic and not currently covered by most insurance plans... Read more The Keeps telemedicine service is available to men and others assigned male at birth who are 18 or older in most of the United States... Read more Absolutely. In order to receive a copy of your medical information or to make any changes or additions, please contact us... Read more Keeps treats male pattern baldness (also known as androgenic alopecia)... Read more Our medical providers typically review and respond to consultations within 24-48 hours or even less... Read more A Keeps annual medical consultation costs $5, and the first year's consultation cost is included in the price of treatment... Read more Yes, telemedicine is legal in most states in the US... Read more We ask all customers ordering treatment from Keeps to submit a photo of their government-issued ID for two reasons... Read more You must be 18 or older to use Keeps. However, you don’t need to be over 18 to understand hair loss... Read more You have a right to a copy of your complete medical record... Read more We always appreciate hearing your feedback... Read more Your Keeps consultation is designed strictly to diagnose and treat male pattern baldness and does not replace your regular doctor... Read more Yes, of course. We recognize patient freedom of choice and always allow patients to select their own preferred pharmacy... Read more Unfortunately, the treatments we sell are currently not eligible for FSA/HSA... Read more Absolutely. You’re always welcome to reach out to the pharmacy that filled your prescription... Read more Yes. The medical providers contracted with KMG Medical Group are licensed in the states where we operate and are background-checked... Read more
Still have questions?
Our customer support hours are:
Monday - Sunday
Text and email
Monday - Friday
Please text or call us at (833) 745-3377, chat us, or email us at firstname.lastname@example.org.
Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a email@example.com.
Keep in the loop
Thanks! You've signed up successfully.