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Medical Care with Keeps
Is telemedicine legal?
Yes, telemedicine is legal in most states in the US... Read moreAre there other treatments that work for hair loss?
Finasteride and Minoxidil are the only products approved by the FDA to treat hair loss.... Read moreWhat causes erectile dysfunction?
Erectile dysfunction (ED) occurs when a man has trouble getting or maintaining an erection firm enough for sexual activity.... Read moreAre generic drugs the same as branded drugs?
Yes, they offer the same efficacy... Read moreI’m having an emergency. What do I do?
Call 911 immediately.... Read moreCan I use insurance to pay for Keeps?
The treatments we sell are considered cosmetic and not currently covered by most insurance plans... Read moreAm I eligible to use Keeps?
The Keeps telemedicine service is available to men and others assigned male at birth who are 18 or older in most of the United States... Read moreCan I access, supplement, or amend my health information?
Absolutely. In order to receive a copy of your medical information or to make any changes or additions, please contact us... Read moreWhat type of hair loss is Keeps for?
Keeps treats male pattern baldness (also known as androgenic alopecia)... Read moreHow long does it take for my medical provider to review my hair loss consultation?
Our medical providers typically review and respond to consultations within 24-48 hours or even less... Read moreHow much is a visit with a Keeps medical provider?
A Keeps annual medical consultation costs $5, and the first year's consultation cost is included in the price of treatment... Read moreWhy do I have to submit a photo of my government-issued ID?
We ask all customers ordering treatment from Keeps to submit a photo of their government-issued ID for two reasons... Read moreHow old do I have to be to use Keeps?
You must be 18 or older to use Keeps. However, you don’t need to be over 18 to understand hair loss... Read moreHow can I share my medical record with my primary care doctor?
You have a right to a copy of your complete medical record... Read moreHow can I provide feedback on my Keeps medical provider?
We always appreciate hearing your feedback... Read moreDoes Keeps replace my primary care doctor?
Your Keeps consultation is designed strictly to diagnose and treat male pattern baldness and does not replace your regular doctor... Read moreCan I use my own pharmacy?
Yes, of course. We recognize patient freedom of choice and always allow patients to select their own preferred pharmacy... Read moreCan I use my flexible spending or health savings accounts (FSA/HSA) for Keeps?
Unfortunately, the treatments we sell are currently not eligible for FSA/HSA... Read moreCan I speak with a pharmacist?
Absolutely. You’re always welcome to reach out to the pharmacy that filled your prescription... Read moreAre Keeps medical providers licensed?
Yes. The medical providers contracted with KMG Medical Group are licensed in the states where we operate and are background-checked... Read moreMedical Care with Keeps
Still have questions?
Our customer support hours are:
Monday - Sunday
Text and email
10am-6pm EST
Monday - Friday
Phone support
8am-8pm EST
Chat
10am-6pm EST
Please text or call us at (833) 745-3377, chat us, or email us at help@keeps.com.
Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a help@keeps.com.
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