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Medical Care with Keeps

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Are there other treatments that work for hair loss?

Finasteride and Minoxidil are the only products approved by the FDA to treat hair loss.... Read more

Are generic drugs the same as branded drugs?

Yes, they offer the same efficacy... Read more

Can I use insurance to pay for Keeps?

The treatments we sell are considered cosmetic and not currently covered by most insurance plans... Read more

Am I eligible to use Keeps?

The Keeps telemedicine service is available to men and others assigned male at birth who are 18 or older in most of the United States... Read more

Can I access, supplement, or amend my health information?

Absolutely. In order to receive a copy of your medical information or to make any changes or additions, please contact us... Read more

What type of hair loss is Keeps for?

Keeps treats male pattern baldness (also known as androgenic alopecia)... Read more

How long does it take for my medical provider to review my hair loss consultation?

Our medical providers typically review and respond to consultations within 24-48 hours or even less... Read more

How much is a visit with a Keeps medical provider?

A Keeps annual medical consultation costs $5, and the first year's consultation cost is included in the price of treatment... Read more

Is telemedicine legal?

Yes, telemedicine is legal in most states in the US... Read more

Why do I have to submit a photo of my government-issued ID?

We ask all customers ordering treatment from Keeps to submit a photo of their government-issued ID for two reasons... Read more

How old do I have to be to use Keeps?

You must be 18 or older to use Keeps. However, you don’t need to be over 18 to understand hair loss... Read more

How can I share my medical record with my primary care doctor?

You have a right to a copy of your complete medical record... Read more

How can I provide feedback on my Keeps medical provider?

We always appreciate hearing your feedback... Read more

Does Keeps replace my primary care doctor?

Your Keeps consultation is designed strictly to diagnose and treat male pattern baldness and does not replace your regular doctor... Read more

Can I use my own pharmacy?

Yes, of course. We recognize patient freedom of choice and always allow patients to select their own preferred pharmacy... Read more

Can I use my flexible spending or health savings accounts (FSA/HSA) for Keeps?

Unfortunately, the treatments we sell are currently not eligible for FSA/HSA... Read more

Can I speak with a pharmacist?

Absolutely. You’re always welcome to reach out to the pharmacy that filled your prescription... Read more

Are Keeps medical providers licensed?

Yes. The medical providers contracted with KMG Medical Group are licensed in the states where we operate and are background-checked... Read more
Medical Care with Keeps
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Still have questions?

Our customer support hours are:

Monday - Sunday
Text and email
Monday - Sunday 10am-6pm EST

Monday - Friday
Phone support and chat
Monday - Friday 10am-6pm EST

Please text or call us at (833) 745-3377, chat us, or email us at help@keeps.com.

Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a help@keeps.com.