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If you live in a state where Keeps offers telemedicine, you can get a new prescription directly from your Keeps medical provider. We'll reach out to you for updated information before your last refill to ensure you don't miss any treatment.
If you've moved to a state where Keeps can't offer telemedicine services, you'll need to visit a doctor in person to receive a new prescription.
Provide your doctor with the following information when you request your refill:
*Prescriptions filled through the Keeps pharmacy must be for 90-day supplies. Otherwise, we won't be able to process your order.
If your plan includes minoxidil, you don't need a prescription from your Keeps medical provider, but you won't receive it unless your finasteride prescription is renewed.
Please email us at firstname.lastname@example.org once you have seen your doctor and they have issued your prescription. We will need to communicate this to our pharmacy to ensure your order is processed.
Make sure to let us know how many refills your prescription is for so we can ensure you will not be billed after your prescription has run out. For reference, 3 refills is the standard.
Call or text our Care team at 833-745-3377 and let them about any changes to your health or medical history.
Unfortunately, changing state regulations are out of our control. If your state doesn’t allow telemedicine, we’re unable to renew your prescription online.
Instead, you’ll have to visit a doctor in person to get your refill. But don’t worry, you’ll still be able to take advantage of Keeps' affordable prices and get your treatment shipped to your door.
If you need help finding a doctor in your area, we recommend the following resources:
Our customer support hours are:
Monday - Sunday
Text and email
Monday - Friday
Please text or call us at (833) 745-3377, chat us, or email us at email@example.com.
Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a firstname.lastname@example.org.