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When will I receive my first order of treatment?

Written by Demetri KaragasLast Updated 3/28/2024

From start to finish, you should have your first order of treatment on your doorstep in under two weeks.

Once you place your order and fill out a quick consultation form, your Keeps medical provider will review your answers and be in touch with you within 24-48 hours. You'll then have an opportunity to ask any follow-up questions and make any changes you need to your order. It’ll arrive 5-7 business days later.

If you’ve already placed your order and are wondering when it’ll arrive, check your confirmation email for order details. You can also reach out to our Care team by calling or texting 833-745-3377 from 10am ET to 6pm ET, chat by clicking on "Support" in the bottom right corner of the website, or email at

Our customer support hours are:

  • Text and Email: Monday - Sunday, 10am-6pm EST
  • Chat: Monday - Friday, 10am-6pm EST
  • Phone Support: Monday - Friday, 8am-8pm EST
When will I receive my first order of treatment?

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Still have questions?

Our customer support hours are:

Monday - Sunday
Text and email
10am-6pm EST

Monday - Friday
Phone support
8am-8pm EST

10am-6pm EST

Please text or call us at (833) 745-3377, chat us, or email us at

Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a