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You’ll receive an email confirmation with tracking information as soon as your product ships. If you think the email could be lost in your inbox, you can search the subject line, “Your order has shipped,” or simply “help@keeps.com.”
The product usually ships within 1-2 business days after you order it (and then it typically arrives on your doorstep 5-7 business days after that). If you have any questions, reach out to our Support Team by calling or texting 833-745-3377 (Monday - Friday, 8am-8pm ET; Saturday - Sunday, 8am-4pm ET), chat by clicking on "Support" in the bottom right corner of the Keeps.com website, or email at help@keeps.com.
Our Support Team hours are: Email: Monday - Friday, 8am-8pm ET; Saturday - Sunday, 8am-4pm ET Chat: Monday - Friday, 8am-8pm ET; Saturday - Sunday, 8am-4pm ET Phone Support: Monday - Friday, 8am-8pm ET; Saturday - Sunday, 8am-4pm ET
Our Support Team hours are:
Monday - Friday
Email and phone support
8am-8pm ET
Saturday - Sunday
Email and phone support
8am-4pm ET
Please call us at (551) 290-3248, or email us at help@keeps.com.
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