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Can I update the address on an order that has already shipped?
No, we can’t update your address for an order that has already been processed and shipped. However, you can update your address for future shipments by logging in to your Keeps account.
If you have any issues, please reach out to our Care team by calling or texting 833-745-3377 from 10am ET to 6pm ET, chat by clicking on "Support" in the bottom right corner of the Keeps.com website, or email at help@keeps.com.
[Our customer support hours are] https://www.keeps.com/contact):
- Text and Email: Monday - Sunday, 10am-6pm EST
- Chat: Monday - Friday, 10am-6pm EST
- Phone Support: Monday - Friday, 8am-8pm EST
Hair Concerns?
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Still have questions?
Our customer support hours are:
Monday - Sunday
Text and email
10am-6pm EST
Monday - Friday
Phone support
8am-8pm EST
Chat
10am-6pm EST
Please text or call us at (833) 745-3377, chat us, or email us at help@keeps.com.
Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a help@keeps.com.
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