Internet Explorer is not supported. Please use a modern browser like Chrome, Firefox, or Edge to access this app.

Have a question?
Check out our FAQs

Can I update the address on an order that has already shipped?

author
Written by Danielle R.Last Updated 5/14/2024

No, we can’t update your address for an order that has already been processed and shipped. However, you can update your address for future shipments by logging in to your Keeps account.

If you have any issues, please reach out to our Care team by calling or texting 833-745-3377 from 10am ET to 6pm ET, chat by clicking on "Support" in the bottom right corner of the Keeps.com website, or email at help@keeps.com.

[Our customer support hours are] https://www.keeps.com/contact):

  • Text and Email: Monday - Sunday, 10am-6pm EST
  • Chat: Monday - Friday, 10am-6pm EST
  • Phone Support: Monday - Friday, 8am-8pm EST
Can I update the address on an order that has already shipped?

Hair concerns?

We've got you covered

support

Still have questions?

Our customer support hours are:

Monday - Sunday
Text and email
10am-6pm EST

Monday - Friday
Phone support
8am-8pm EST

Chat
10am-6pm EST

Please text or call us at (833) 745-3377, chat us, or email us at help@keeps.com.

Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a help@keeps.com.