We're sorry to hear your Keeps treatment hasn't arrived. We recommend checking the tracking information in the shipping confirmation email you received to see the status of your shipment. It usually takes 5-7 business days after the order ships for it to arrive.
Please contact us for a replacement if:
To request your free replacement shipment, submit a request or reach out to our Care team by calling or texting 833-745-3377 from 10am ET to 6pm ET, chat by clicking on "Support" in the bottom right corner of the Keeps.com website, or email at firstname.lastname@example.org.
Our customer support hours are:
Monday - Sunday
Text and email
Monday - Sunday 10am-6pm EST
Monday - Friday
Phone support and chat
Monday - Friday 10am-6pm EST
Please text or call us at (833) 745-3377, chat us, or email us at email@example.com.
Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a firstname.lastname@example.org.